Privacy Policy
Last Updated: June 2026
At Canton Car Wash ("Canton Car Wash," "we," "our," "us"), the privacy of our customers and website visitors ("you," "your") is important to us. This Privacy Policy describes the personally identifiable information ("personal information") that we collect through our website and other channels — including our SMS messaging program — and how we use, share, and protect it.
1. INFORMATION WE COLLECT
Personal Information You Provide Directly
We collect the following personal information when you interact with us:
• Contact Information. Your name, email address, phone number, and home address.
• Account Information. Your name, license plate number, date of birth/age, gender, email address, telephone number, username, and password when you register for an account.
• Communications. Records of your communications with us, including emails, calls, and messages.
• Survey Responses. Feedback and responses if you participate in our surveys or questionnaires.
• Marketing Preferences. Your email, name, phone number, and preferences when you sign up for promotions.
• SMS Opt-In. Your mobile phone number when you consent to receive text messages from Canton Car Wash.
Personal Information Collected Automatically
When you visit our website, we and our third-party providers may automatically collect:
• Device & Browsing Information. IP address, browser type, operating system, device type, referring/exit URLs, date/time stamps, and similar data.
• Usage Activity. Links clicked, pages viewed, features used, and time spent on the website.
• Location Information. General location derived from your IP address. If you enable location sharing through your device, we may collect more precise location data to improve your experience. You may disable location sharing at any time through your device settings.
Personal Information from Third-Party Sources
We may collect personal information from business partners, data analytics providers, and public databases, and may combine this data with information we already have about you, as permitted by applicable law.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our offerings
• Communicate with you about your account, services, and updates
• Send you marketing and promotional communications (where you have opted in)
• Send you SMS/text messages for which you have separately consented (see Section 4)
• Conduct analytics, marketing, and advertising efforts
• Develop new products, services, and features
• Support general business operations including auditing and reporting
• Comply with applicable legal and regulatory obligations
• Detect and prevent fraud and protect our website and services
3. HOW WE SHARE YOUR INFORMATION
We may share your personal information in the following circumstances:
• Affiliates and Subsidiaries. We may share information with our corporate affiliates and subsidiaries for purposes consistent with this Privacy Policy.
• Vendors and Service Providers. We share information with third-party vendors who perform services on our behalf, such as IT and website hosting, customer support, data storage, analytics, auditing, and legal counsel. These vendors are contractually obligated to use your information only for the purposes we specify.
• Marketing and Analytics Providers. We may share Usage Data with marketing and analytics providers who help us measure and improve our services.
• Business Transfers. If Canton Car Wash is acquired, merged, or involved in a business transaction, your information may be transferred as part of that transaction.
• Legal Compliance. We may disclose information to comply with applicable laws, respond to legal process, or protect rights and safety.
• Professional Advisors. We share information with attorneys, auditors, and other advisors as needed.
• Aggregate or De-identified Data. We may share data that has been aggregated or de-identified in a manner that does not identify you personally.
Important: We do not sell your personal information. We do not share SMS/text messaging opt-in consent or phone numbers collected for SMS purposes with third parties for their own marketing use. SMS consent data is used solely to send messages from Canton Car Wash directly to you.
4. SMS / TEXT MESSAGING PROGRAM
Program Description
Canton Car Wash operates an SMS messaging program to send you transactional and promotional messages, including:
• Membership account updates and notifications
• Promotional offers, discounts, and special events
• Service reminders and cart/visit reminders
• Customer service communications
How to Opt In
You may opt in to receive SMS messages from Canton Car Wash by providing your mobile phone number and giving your explicit written consent at our point-of-sale, on our website, or through another Canton Car Wash opt-in channel. Your consent to receive SMS messages is voluntary and not required to purchase our services.
Message Frequency
Message frequency varies based on your account activity and promotions. You may receive up to 10 messages per month, though frequency may vary.
Message & Data Rates
Message and data rates may apply. Please check with your mobile carrier for details on your plan.
How to Opt Out
You may opt out of SMS messages at any time by:
• Replying STOP to any text message you receive from us
• Contacting us at info@cantoncarwash.com
• Calling us or visiting one of our locations
After texting STOP, you will receive a one-time confirmation message and no further SMS messages will be sent to your number unless you re-opt-in.
Help
For help with our SMS program, reply HELP to any text message or contact us at info@cantoncarwash.com.
No Third-Party Sharing of SMS Consent
Your SMS opt-in consent, including the mobile phone number you provide, will not be shared with, sold to, or used by any third party for their own marketing purposes. SMS messages sent through our program are sent by Canton Car Wash only.
5. COOKIES AND SIMILAR TECHNOLOGIES
We and our third-party providers use cookies, pixel tags, and similar technologies to collect Usage Data about your interactions with our website. This information helps us analyze website performance, personalize content, deliver targeted advertising, and support our SMS program (for example, to send cart-reminder messages).
Third-Party Analytics
• Google Analytics. We use Google Analytics to analyze traffic and improve services. To learn more or opt out, visit https://tools.google.com/dlpage/gaoptout.
• Hotjar, Adobe & Others. We use additional analytics tools to understand how visitors use our website.
Advertising & Retargeting
• Google AdWords. We use Google AdWords to advertise to past visitors. You can manage your Google ad preferences at https://adssettings.google.com/.
• Social & Search Pixels. We use Meta Pixel, Microsoft/Bing Pixel, and similar technologies to measure and optimize our marketing campaigns. Data collected is subject to those providers' privacy policies. See https://www.facebook.com/about/privacy/ and https://about.ads.microsoft.com for details.
Your Cookie Choices
You can control cookies through your browser settings or opt out of targeted advertising through the Digital Advertising Alliance at aboutads.info/choices. Disabling cookies may affect some website functionality. Our website does not respond to browser "Do Not Track" signals at this time.
6. YOUR PRIVACY CHOICES
• Marketing Emails. You may unsubscribe from marketing emails using the unsubscribe link in any email we send.
• SMS Messages. Reply STOP to any SMS message or contact us directly (see Section 4).
• Cookies. Manage cookie preferences through your browser settings (see Section 5).
• Industry Opt-Out Programs. U.S. residents may opt out of targeted advertising from participating companies at aboutads.info/choices.
7. CHILDREN'S INFORMATION
Canton Car Wash does not knowingly collect personal information from children under the age of 13. If you believe your child has submitted personal information to us, please contact us immediately at info@cantoncarwash.com and we will promptly remove it.
8. DATA SECURITY
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your account credentials.
9. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law or to defend legal claims.
10. INTERNATIONAL USERS
Our website and services are intended for individuals located within the United States. If you are located outside the U.S., please do not use our website. By using our services, you consent to the transfer and processing of your data in the United States.
11. LOG FILES
Like most websites, we use log files that record visitor activity including IP addresses, browser type, internet service provider, date/time stamps, and referring/exit pages. This information is used for analyzing trends, administering the website, and gathering aggregate demographic data. Log file data is not linked to personally identifiable information.
12. THIRD-PARTY LINKS & ADVERTISERS
Our website may contain links to third-party websites. This Privacy Policy applies only to Canton Car Wash's website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit. Third-party advertisers who display ads on our website operate under their own privacy policies.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we make material changes, we will notify you as required by law and post an updated version on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.
14. CONTACT US
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Canton Car Wash
Email: info@cantoncarwash.com
Website: cantoncarwash.com